Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. This information and these materials have not been verified or approved by us. You also agree: Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. You are solely responsible for securing and backing up your content. The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. These terms of use refer to the following additional terms, which also apply to your use of our site: Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; Prohibited uses If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. It is not intended to amount to advice on which you should rely. The e-mail address is not made public and will only be used for password reset and application process updates. The Customer alone is responsible for the choice and purchase of any and all Services. Be likely to harass, upset, embarrass, alarm or annoy any other person; Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 2019 - 2023 TLScontact. We will never sell your personal data or use it in any way without your direct knowledge. For more information, click here. Chat rooms; Any part of our site; Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Please note that this is a chargeable service for overseas customers. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. visa application reception, data . Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. Will never be used for any marketing purpose by the third party. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. 20. For further information on payment terms, please leave a message on the Contact us page of the Website. Third parties for legal reasons Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; 22. 6. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. This may result in our taking all or any of the following actions: Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. 2019 - 2023 TLScontact. The information collected by cookies on our websites is used for various purposes, including the following: TLScontact will only use my email address for the purpose of participation in the survey. We may make changes to these terms We want to ensure you remain in control of your personal data. All e-mails from the system will be sent to this address. 5. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. We will never transfer your personal data in an unsafe or unsecure way. All fields are required. Our site is only for users in Nigeria Email: You must not disclose it to any third party. DP@tlscontact.com We will never sell your personal data or use it in any way without your direct knowledge. In case you decide to turn off cookies we have these helpful links below for you. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Electronic media data: Video and audio recordings. 1.6. TLScontact Data Protection Office: You will remain liable to pay all Service fees charged by your payment card issuer. Will be kept secure and confidential; We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. Introduction We may use your personal data to: You will find the relevant information on the gov.uk website. Contain any advertising or promote any services or web links to other sites. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. TLScontact companies When Google Analytics is used, the web browser automatically sends certain information to Google. Your personal data (i.e. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. The Customer is advised that: My e-mail address * i.e. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. We do not guarantee that our site will be secure or free from bugs or viruses. Cookie settings in Safari web and iOS Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. All such rights are reserved. A Contribution must not: Our site is made available free of charge. HOW LONG WE STORE PERSONAL DATA? The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. created (including at the Customers request) for the purposes of providing or supplying the Services. Our Visa Application Centre in Lagos Ikeja is open for new visa applications. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. 9. All e-mails from the system will be sent to this address. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; 2. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. Breach of the Terms of Use TLScontact does not do profiling. Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; Find out all mandatory steps to apply for a UKVI visa. Cancellation or suspension of your registration does not affect any statutory rights. Ju lutemi prdorni nj shfletues tjetr interneti. Please choose the Visa Application Centre where you would like to submit your application. Loss of profits, sales, business, or revenue; The store will not work correctly in the case when cookies are disabled. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. Our Cookie Policy, which sets out information about the cookies on our site; We amend these terms from time to time. TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice. All payments related to TLScontact services should be made directly via our website or at our visa application centre. TLScontact makes every effort to answer your questions and accommodate your requests. How we may use your personal information Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Address: They can also be used to recognize a users device. Send you communications and notifications concerning the status of your chosen service. A valid e-mail address. Introduction 7. 4. Please do not attend our centre until you have been invited to do so. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. Third parties place the following cookie on TLScontact websites. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. Complete your application form Prepare your supporting documents 3. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. If you wish to complain about information and materials uploaded by other users please contact us. 1. Who we are and how to contact us Data protection Personal details: name, email address. HOW IS YOUR PERSONAL DATA USED? You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. The processing times for any of your applications or of the DNA sample are estimates only. Sensitive personal data: biometric data (fingerprints, DNA swabs); Changes to the Terms of Service Too busy to come to our centre during standard opening hours? Welcome to TLScontact UK in Nigeria. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. Prepare your supporting documents Our call centre is available from Monday to Friday from 08:00 - 15:30. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. All rights reserved. 2.3. WHAT DO WE COLLECT? Any equipment or network on which our site is stored; TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. You can withdraw this consent at any time by contacting us on-line where applicable. Perform our obligations under our mandate from our Clients; Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. Too busy to come to our centre during standard opening hours? By using our site you accept these terms Other Third parties You are responsible for configuring your information technology, computer programmes and platform to access our site. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. HOW DO WE COLLECT YOUR PERSONAL DATA? Be likely to deceive any person; Analytics and Performance Cookies Links to other sites Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: Changes to this Cookies Policy Please enter the provided e-mail address and password during your account creation. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. To contact us, please use our contact us form. These Terms of Service may be consulted on the Website at any time. We will share personal data with third parties: Be obscene, offensive, hateful or inflammatory; You will find below some useful information and links to help you. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: We will only use your personal information as set out in our Privacy Notice. We do not represent that content available on or through our site is appropriate for use or available in other locations. You can also contact us by filling out the form below. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. If you need to travel urgently, please contact UKVI for assistance. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Complete your application form Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. Uploading content to our site The grounds we may rely upon are: Any equipment or network or software owned or used by any third party. You can turn off cookies for our website through the settings page on your browser. Complete your application form Prepare your supporting documents Make an appointment If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . 2.1. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. These rights may be exercised in accordance with the conditions and procedures set out on the Website. If you feel that your right have been impacted, please contact our Data Protection Officer. Get in touch with our Feedback and complaints team: . Please do not attend our centre until you have been invited to do so. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. All requests are free of charge. 21. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. For more information, click here. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . 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